Sudden pain in the evening, high fever on the weekend or a worsening chronic illness: Often complaints occur exactly when your family doctor's office is closed. Many Berliners don't know where to turn.
The medical on-call service from RAB Berlin offers a reliable solution here – with experienced specialists who come quickly to your home – without waiting rooms, without hassle and with personal care.
What does medical on-call service mean?
The medical on-call service covers medical emergencies that are urgent but not life-threatening. If you have, for example, severe pain, high fever, an infection or a circulatory collapse – but no ambulance is needed – then the on-call service is the right choice.
Unlike the statutory on-call service, RAB Berlin operates as a private medical practice. This means: short waiting times, flexible appointment scheduling and personal communication with medical professionals, instead of anonymous phone mediation.
Why RAB Berlin is the better choice
RAB Berlin differs significantly from public services.
Quality, trust and time are at the center here.
Your advantages:
- Specialist expertise: Treatment exclusively by experienced doctors with many years of clinical practice.
- Quick availability: Usually on site within 60 to 90 minutes.
- Personal contact: No call center – you speak directly with medically trained staff.
- House calls daily: From 6 to 24 o'clock, also on weekends and public holidays.
- Transparent costs: Billing according to GOÄ – no co-payment for privately insured patients, fair prices for self-payers.
In this way, RAB Berlin offers a service that combines modern medicine with human closeness.
How an operation at RAB Berlin works
- Contact: You call or book online. Your request is recorded directly by medically trained staff.
- Callback from a doctor: Within a few minutes, your symptoms are recorded and the urgency is assessed.
- Arrival: The nearest specialist immediately makes their way – usually at your home within 90 minutes.
- Examination & treatment: On-site, medical history, examination and therapy are performed. If necessary, infusions, medication or sick leave certificates are provided.
- Aftercare: If necessary, RAB Berlin organizes further treatment or follow-up care.
Typical complaints where RAB Berlin helps
- Acute pain or fever
- Respiratory tract or urinary tract infections
- Gastrointestinal diseases
- Allergic reactions and skin rashes
- Dizziness, circulation problems or fainting spells
- Acute worsening of chronic conditions
House calls instead of waiting rooms
Many patients want to be treated in familiar surroundings – especially when they are weakened. RAB Berlin makes this possible. The doctors bring everything needed for a thorough examination: blood pressure monitor, EKG, rapid tests, medications and infusions.
This creates a calm, safe atmosphere where you can focus on your recovery.
Who is the private medical service suitable for?
RAB Berlin is aimed at:
- Private patients
- Self-payers
- Tourists and expats in Berlin
- Families who prefer medical help at home
Statutory health insurance patients can also use RAB Berlin – simply as self-payers.
Frequently asked questions (FAQ)
How does RAB Berlin differ from the statutory on-call service?
The statutory on-call medical service in Berlin (reachable on 116 117) is intended for patients with statutory German health insurance. During busy periods, waiting times often stretch to several hours, and you cannot request a specific doctor or guarantee an arrival window. RAB Berlin is a private medical on-call service for privately insured patients, international visitors and self-payers. We commit to a binding home visit within roughly 60 to 90 minutes, performed by an experienced specialist physician with a fully equipped medical bag. There is no waiting room, no contact with other patients and no public transport — particularly valuable when you have an infectious illness, an immunocompromised family member or young children at home. We operate daily from 6 a.m. to midnight, 365 days a year, with transparent prices communicated up front so that there are no surprises after the consultation.
What does an operation cost?
A home visit by RAB Berlin typically costs between 190 and 250 euros, depending on the time of day, weekday and travel distance within Berlin. The fee covers the journey, examination, consultation and the issuing of all standard documents such as prescriptions or sick notes. Additional diagnostic services like rapid tests, ultrasound or minor procedures are billed separately according to the German official scale of medical fees (GOÄ). Privately insured patients and civil servants entitled to subsidy (Beihilfe) usually receive full reimbursement, as the services correspond to the scope of their tariff. Self-payers receive a transparent, easy-to-understand invoice and can pay in cash, by EC card or credit card directly on site. International travel and health insurers also frequently reimburse the visit; on request, we issue the invoice in English so that processing with foreign insurers is faster and easier.
Are prescriptions or sick leave certificates issued?
Yes. All physicians at RAB Berlin are fully licensed in Germany and may issue every standard medical document directly during the home visit. This includes private prescriptions for prescription-only medication, prescriptions for therapeutic aids and remedies, referrals to specialists, and official certificates of incapacity for work (Arbeitsunfähigkeitsbescheinigung). The electronic sick note (eAU) is transmitted directly to your statutory health insurer if applicable; you also receive a paper copy for your records and employer. We can issue follow-up sick notes as well as certificates for schools, kindergartens, employers, travel insurers or sports federations — in German and English on request. For acutely needed medication we point you to the nearest emergency pharmacy or arrange for delivery. Narcotic prescriptions follow strict legal rules and are issued only after careful medical assessment of the indication.
Is English spoken?
Yes. Berlin is a deeply international city, and RAB Berlin is set up to look after patients from all over the world. Both our central dispatch team and the majority of our specialist physicians speak fluent English and are comfortable using medical terminology in both languages. We regularly treat tourists, business travellers, diplomats, embassy staff, expats, international families and visiting students who live in Berlin short- or long-term. On request we issue the diagnosis, treatment plan, prescriptions and invoice in English, which makes reimbursement through international travel and health insurers considerably easier. Several of our physicians additionally speak Spanish, French, Italian, Russian or Polish. Please mention your preferred language already when booking, so that we can match you with a doctor whose language skills fit your situation and prevent misunderstandings about diagnosis or treatment.
What to do in case of life-threatening symptoms?
If symptoms are life-threatening, please dial 112 immediately — this is the correct number for the emergency medical services and the emergency physician in Berlin. Examples include sudden shortness of breath, unconsciousness, severe or radiating chest pain, suspected heart attack or stroke, serious bleeding that does not stop, seizures, severe allergic reactions with breathing or circulatory problems, major burns and serious injuries after accidents. Do not waste time trying to reach a private on-call service in such moments — every minute counts. Clearly state your exact location, the nature of the complaint and your phone number so that dispatch can decide whether an ambulance, emergency physician or rescue helicopter is required. Once acute life-threatening symptoms have been stabilised by the rescue service or in hospital, RAB Berlin is glad to take over follow-up care at home so that you can recover in familiar surroundings.
Why RAB Berlin builds trust
Medicine is a matter of trust. RAB Berlin values respectful communication, discretion and specialist medical quality. Every operation is individual – you are at the center, not the case number.
The doctors take time, explain findings clearly and ensure that you feel safe and well cared for.
Conclusion
RAB Berlin's medical on-call service provides you with quick, competent and personal help when your family doctor is not available. Instead of waiting hours in the emergency room, you receive professional treatment directly at home – with transparency, experience and humanity.
If you need quick medical help in Berlin, reach RAB Berlin daily from 6 to 24 o'clock at
030 550 77 870
or book your appointment directly online at
https://rab-arztbesuche.berlin/online-buchen/.
The specialists at RAB Berlin usually come to your home within 60 to 90 minutes.